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Having Breakfast in Cappadocia

FJ HEAVENLY TRAVEL

BOOKING TERMS

FJ Heavenly Travel Pty Ltd — ABN 72 679 734 313


1. Booking Process


A booking may be made through our website, enquiry form, email, phone, payment link, invoice, event registration form, tour registration form or other authorised booking channel.

A booking is considered pending until we issue written confirmation.


2. Booking Confirmation


Your booking is confirmed only when:

  • you provide all required customer information;

  • you accept our Terms & Conditions and Booking Terms;

  • you pay the required deposit or full amount;

  • we confirm availability;

  • we issue a written booking confirmation.

For third-party supplier services, confirmation may depend on availability from hotels, venues, bus operators, activity providers or other suppliers.


3. Deposits


Deposits secure your place and allow us to make commitments to suppliers.

Deposits may be non-refundable where stated because we may incur costs for:

  • administration;

  • event planning;

  • venue booking;

  • accommodation blocks;

  • bus reservations;

  • supplier deposits;

  • speaker arrangements;

  • group coordination;

  • payment processing;

  • staffing;

  • marketing;

  • documentation.

The deposit amount and refund status will be stated before payment.


4. Balance Payments


Balance payments must be made by the due date stated in your invoice, booking confirmation or package terms.

If the balance is not paid on time, we may:

  • cancel your booking;

  • release your place;

  • apply cancellation charges;

  • retain the deposit where permitted;

  • charge late payment fees where disclosed;

  • offer a revised price if supplier availability or pricing has changed.


5. Late Bookings


Late bookings may be accepted subject to availability and full payment.

Late bookings may have limited refund rights where supplier deadlines, hotel release dates, venue deadlines or transport commitments have already passed.


6. Customer Details


You must provide accurate information, including:

  • full legal name;

  • contact details;

  • date of birth where required;

  • emergency contact;

  • passport details where required;

  • dietary needs;

  • mobility needs;

  • medical or assistance requirements relevant to participation;

  • rooming preferences;

  • identity documents where required.

We are not responsible for loss caused by incorrect, incomplete or late information provided by you.


7. Group Bookings


For group bookings, the lead booker is responsible for:

  • communicating terms to all group members;

  • collecting accurate participant details;

  • ensuring payment deadlines are met;

  • ensuring each participant understands inclusions, exclusions, refund terms and conduct rules;

  • notifying us of special requirements.


8. Room Sharing and Accommodation


Where accommodation is included, rooming arrangements will be stated in the package.

Accommodation may be:

  • single room;

  • twin-share;

  • double room;

  • triple-share;

  • family room;

  • dormitory-style;

  • shared retreat accommodation;

  • other stated arrangement.

Requests for specific room types, bedding, views, accessibility features or nearby rooms are subject to availability and supplier confirmation.


9. Itinerary and Program Changes


Programs, speakers, worship sessions, tour stops, sightseeing, meal times, transport times and accommodation may change due to operational, supplier, safety, weather or other reasonable requirements.

We will use reasonable efforts to provide a similar standard of service where changes are required.


10. Special Requests


Special requests are not guaranteed unless confirmed in writing.

Special requests may include:

  • dietary preferences;

  • halal, vegetarian or vegan meals;

  • ground floor rooms;

  • accessible rooms;

  • wheelchair-accessible vehicles;

  • adjoining rooms;

  • early check-in;

  • late check-out;

  • special seating;

  • medical storage needs;

  • private transport;

  • airport transfer preferences.

Some requests may involve additional costs.


11. Customer Cancellation


If you wish to cancel, you must notify us in writing.

Cancellation is effective only when we receive your written notice.

Cancellation fees may apply according to the Cancellation & Refund Policy, supplier terms and the package-specific cancellation schedule.


12. Customer Changes


If you request changes after booking, we will try to assist but cannot guarantee changes.

Changes may result in:

  • amendment fees;

  • supplier fees;

  • fare differences;

  • accommodation rate changes;

  • loss of previous availability;

  • revised package pricing;

  • non-refundable charges.


13. Name Transfers


You may request to transfer your booking to another person, but this is subject to:

  • our approval;

  • supplier approval;

  • event capacity;

  • visa or identity requirements;

  • accommodation rules;

  • transport rules;

  • payment status;

  • administration fees;

  • any supplier-imposed charges.


14. No-Show


If you do not attend, do not arrive at the meeting point, miss the bus, miss the event, fail to check in, or do not use a booked service, no refund is payable except where required by law or supplier terms.


15. Customer Responsibility During Travel or Events


You must:

  • arrive on time;

  • follow staff and supplier instructions;

  • carry required identification;

  • comply with venue and transport rules;

  • respect other attendees;

  • monitor your personal belongings;

  • comply with laws and safety requirements;

  • disclose relevant health or mobility needs;

  • maintain valid travel documents where required.


16. Confirmation

Documents


After payment and confirmation, we may provide:

  • booking confirmation;

  • invoice or receipt;

  • itinerary;

  • event admission details;

  • accommodation details;

  • bus pickup information;

  • supplier terms;

  • emergency contact details;

  • visa support documents where applicable.

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