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Having Breakfast in Cappadocia

FJ HEAVENLY TRvel

PRIVACY POLICY

FJ Heavenly Travel Pty Ltd — ABN 72 679 734 313


1. Introduction


FJ Heavenly Travel Pty Ltd respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, make enquiries, book events, attend faith conferences, join bus tours, purchase travel packages or communicate with us.


2. Information We Collect


We may collect:

  • full name;

  • email address;

  • phone number;

  • residential address or country of residence;

  • billing details;

  • payment confirmation details;

  • booking details;

  • travel dates;

  • emergency contact details;

  • passenger or participant details;

  • dietary requirements;

  • allergies;

  • mobility needs;

  • medical information relevant to participation;

  • passport or visa-related information where required;

  • accommodation preferences;

  • rooming preferences;

  • age or date of birth where required;

  • identification documents where required;

  • photos, videos or testimonials where consent is provided or where general event media applies;

  • website usage information;

  • communication history;

  • complaint records.


3. Why We Collect Information


We collect personal information to:

  • respond to enquiries;

  • process bookings;

  • issue invoices and receipts;

  • confirm event or tour participation;

  • arrange accommodation, transport, venues or activities;

  • communicate important travel or event information;

  • manage payments and refunds;

  • provide customer support;

  • handle emergencies;

  • comply with legal and accounting obligations;

  • manage complaints;

  • improve our services;

  • send marketing communications where permitted;

  • verify identity where required;

  • support visa documentation processes where requested.


4. Sensitive Information


We may collect limited sensitive information, such as medical, mobility, dietary, religious event participation or accessibility information, only where reasonably necessary for safety, participation, accommodation, catering, emergency response or service delivery.

By providing such information, you consent to us using it for the purpose for which it was provided.


5. Sharing Information with Third Parties


We may share necessary information with:

  • hotels and accommodation providers;

  • bus and coach operators;

  • venues;

  • activity providers;

  • caterers;

  • travel suppliers;

  • event staff;

  • speakers or event coordinators where operationally required;

  • emergency services;

  • insurers;

  • payment processors;

  • accountants;

  • legal advisers;

  • IT and website providers;

  • government authorities where required by law.

We only share information reasonably required to provide the service, manage safety, comply with law or administer the booking.


6. Overseas Disclosure


Some suppliers or service providers may be located outside Australia, especially where bookings involve international travel, overseas accommodation, overseas events, visa support or global travel services.

By booking services involving overseas suppliers, you acknowledge that relevant personal information may be disclosed to overseas recipients as necessary to provide the service.


7. Payment Information


We do not intentionally store full card details unless handled securely through an authorised payment provider.

Payments may be processed through third-party payment gateways, banks, card processors or online platforms. Their own privacy and security terms may apply.


8. Marketing Communications


We may send you marketing communications about our events, tours, retreats, packages and services where permitted.

You may unsubscribe from marketing emails at any time.

Important booking, payment, safety and service messages are transactional and may still be sent even if you unsubscribe from marketing.


9. Photos and Videos


Photos and videos may be taken at events, retreats, conferences, tours and group experiences.

We may use general event photos and videos for promotional, reporting and social media purposes.

If you do not want to appear in photos or videos, notify us in writing before the event. We will take reasonable steps to accommodate your request.

Separate consent may be requested for testimonials, interviews, close-up promotional content or children.


10. Data Security


We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include password-protected systems, restricted access, secure cloud storage, payment gateway security, staff access controls and document management procedures.


11. Data Retention


We retain personal information for as long as reasonably necessary for:

  • booking administration;

  • tax and accounting records;

  • legal compliance;

  • insurance;

  • complaint handling;

  • dispute resolution;

  • business operations;

  • customer relationship management.

When information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it.


12. Access and Correction


You may request access to or correction of personal information we hold about you.

We may need to verify your identity before responding.


13. Complaints


If you believe your privacy has been breached, contact us in writing.

We will review and respond to privacy complaints within a reasonable time.


14. Contact


FJ Heavenly Travel Pty Ltd


ABN: 72 679 734 313


Trading as FJ Heavenly Travel


Email: support@fjheavenlytravel.com


Website: www.fjheavenlytravel.com

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