PAYMENT TERMS

FJ Heavenly Travel Pty Ltd — ABN 72 679 734 313

1. Accepted Payments

We may accept payment by:

• bank transfer;

• debit card;

• credit card;

• online payment gateway;

• invoice payment;

• approved payment links;

• other methods confirmed in writing.

Do not make payment to any personal bank account. Payments must be made only to the official business account or authorised payment channel of FJ Heavenly Travel Pty Ltd.

2. Bank Account Payments

Where payment is made by bank transfer, you must include your name and booking reference.

A booking is not confirmed until cleared funds are received and we issue written confirmation.

3. Card and Gateway Fees

Card fees, payment gateway fees, international transaction fees or bank charges may apply where disclosed.

Your bank or card provider may also charge separate fees outside our control.

4. Deposits

Deposits are required to secure bookings.

Deposits may be non-refundable where disclosed or where supplier commitments, administrative work or event planning costs are incurred.

5. Balance Due Date

The balance must be paid by the due date stated on the invoice, booking confirmation or package page.

Failure to pay on time may result in cancellation, loss of deposit, release of your place or additional charges.

6. Instalments

Where instalments are offered, you must follow the instalment schedule.

Missed instalments may result in cancellation or suspension of the booking.

7. Pricing Errors

If a genuine pricing error occurs, we may correct the price and give you the option to proceed at the corrected price or cancel and receive a refund of amounts paid for that booking.

8. Taxes and GST

Prices may include GST where applicable.

If FJ Heavenly Travel Pty Ltd is registered for GST, tax invoices will be issued where required.

If GST does not apply to a particular supply or if GST treatment differs because of the nature of the service, this will be handled according to Australian tax requirements.

9. Refunds

Refunds are handled according to our Cancellation & Refund Policy, supplier terms and Australian law.

Approved refunds will usually be returned to the original payment method where practical.

10. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we may provide booking records, terms, payment records, supplier confirmations and communication records to the payment provider.

This does not affect your legal rights.

11. Fraud Prevention

We may request identity verification or additional information before accepting a payment or confirming a booking.

We may refuse or cancel a booking if we reasonably suspect fraud, misuse, unauthorised payment, false information or unlawful activity.