BUS TOUR SAFETY & PASSENGER CONDUCT POLICY

FJ Heavenly Travel Pty Ltd — ABN 72 679 734 313

1. Third-Party Bus Operators

Unless expressly stated otherwise, bus and coach services are operated by licensed and insured third-party transport providers.

FJ Heavenly Travel Pty Ltd acts as organiser, booking agent or group coordinator.

2. Passenger Responsibilities

Passengers must:

• arrive at the pickup point on time;

• follow driver and staff instructions;

• wear seatbelts where provided or required;

• remain seated when required;

• keep aisles clear;

• respect other passengers;

• keep noise at a reasonable level;

• supervise children;

• avoid damaging the vehicle;

• comply with all laws and operator rules.

3. Late Arrival

The bus may not wait for late passengers.

If you miss the bus due to late arrival, no refund is payable except where required by law.

You are responsible for any additional transport costs required to rejoin the group.

4. Luggage

Luggage limits may apply.

Passengers are responsible for ensuring their luggage is suitable, labelled and within any stated limits.

FJ Heavenly Travel Pty Ltd is not responsible for lost, stolen, damaged or delayed luggage except where required by law.

5. Food and Drink

Food and drink on buses may be restricted by the bus operator.

Passengers must keep the vehicle clean and dispose of rubbish appropriately.

Cleaning charges may apply if a passenger causes excessive mess or damage.

6. Alcohol, Smoking and Drugs

Smoking, vaping and unlawful drug use are prohibited on buses.

Alcohol consumption on buses is not permitted unless expressly allowed by the operator and law.

Intoxicated or unsafe passengers may be refused boarding or removed from the tour.

7. Safety Stops and Itinerary

Bus tours may include scheduled rest stops.

Itineraries may change due to traffic, weather, road closures, safety issues, supplier changes or operational requirements.

8. Children

Children must be supervised by parents or guardians.

Child seats, booster seats or age-specific transport rules may apply depending on the vehicle, jurisdiction and supplier rules.

Parents and guardians must notify us of children’s ages before booking where relevant.

9. Medical or Mobility Needs

Passengers must tell us before booking if they need:

• wheelchair access;

• mobility assistance;

• walking support;

• medication storage;

• frequent rest stops;

• accessible seating;

• carer support;

• special boarding assistance.

Not all buses or destinations may be accessible.

10. Refusal or Removal

A passenger may be refused boarding or removed if they:

• are aggressive or abusive;

• are intoxicated;

• create a safety risk;

• refuse to follow instructions;

• damage property;

• harass others;

• breach supplier rules;

• cause serious disruption.

No refund is payable in such circumstances except where required by law.

11. Emergency

In an emergency, passengers must follow driver, staff, supplier and emergency service instructions.